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Cancellation, Returns, Shortages & Damages

Order Cancellation

You may cancel your order at any time prior to your order being processed.

To cancel your order, please call our Customer Services team on 01462 432 600 or by sending the notice of cancellation by email to [email protected], ensuring that you quote your name, address, and order number. We will reply confirming the cancellation.


We do not offer a 'Sale or Return' policy on any of our products.

If you have ordered in error, please contact our Customer Services team on 01462 432 600 or by emailing [email protected]. If we agree to a return, a 25% restocking charge will be applied.

Shortages & Damages

We will never knowingly dispatch damaged products. In almost all instances, damages are caused during transit. If you notice any boxes are damaged, please ensure that the driver is informed so that this can be noted on the proof of delivery; without this, it may invalidate any claim for damages.

All of our deliveries will be sent with a detailed invoice inside the box or on the outside of the pallet. When checking your delivery, please check it against your invoice and not your original order, as some products may have become unavailable since the time of placing your order. Your invoice will state a refund if any products are unavailable, and you will be informed if a backorder has been placed on your account. Otherwise, these products can be ordered at a later stage if required. Please accept our apologies for any inconvenience that this may cause.

If you have checked your order and still believe items to be missing, faulty, or damaged, please contact our Customer Service team on [email protected] within 72 hours of receiving your delivery, providing your order or invoice number, product code, quantity of the product, along with any images that may help us resolve this issue for you.